There is a variety of support available to you at Staffordshire University, covering a range of issues. Support is available to ALL of our students. 

The Student Hub is home to a wide range of student support facilities that are designed to help students from all of our campuses.

At the Student Hub, you'll be able to access the Student Information Team, Student and Wellbeing Support. This ensures that our students have access to all the University’s student support services in one place.
Our teams are dedicated to providing information and support and can consult students on thesis submissions, visa checks, ID cards, CVs, careers advice and much more. Our expert teams can also provide counselling, wellbeing support, immigration advice, and expert academic guidance.

What you can expect from us

If you visit us in the Science Centre we will:
  • Provide a friendly, supportive and welcoming environment.
  • Aim to answer 70% of queries on the first visit.
  • Our support teams will keep the agreed appointment time you have booked 
If you call us on  01782 294751 we will:
  • Answer promptly, be friendly, confirm who you are speaking to and do all we can to help answer your question/resolve your query.
If you email us at we will:
  • Send an automated email to confirm that we have received your email.
  • Keep you up to speed on any on-going queries and let you know when the Student Hub is closed.
When using the Student Hub we ask that you:
  • Keep to all booked appointments.
  • Show considerations towards the privacy of others using the service or speaking to advisers
Opening times
Term time
  • Monday - Thursday 8am - 8pm
  • Friday 8am - 5pm
  • Saturday/Sunday 10am - 1pm
Out of term time
  • Monday - Friday 9am - 5pm
  • Saturday/Sunday 10am - 1pm
Closed on Bank Holidays. 

At our Stafford and Shrewsbury sites the staff at the information points are there to hep you:

Information Point (Centre of Excellence Stafford)
Blackheath Lane, Stafford, ST18 0YB
Telephone: 01785 353766
  • Monday - Thursday 8.45 - 17.00
  • Friday - 8.45 - 16.30

Information Point (Shrewsbury)
Shrewsbury (Royal Shrewsbury Hospital)
Mytton Oak Road, Shrewsbury, SY3 8XQ
Telephone: 01743 261136
  • Monday - Thursday 8.45 - 17.00
  • Friday - 8.45 - 16.30
Staffordshire University London (SUL)

SUL Student Help Desk is your first point of contact for advice and support in all matters, from course-relate enquires to personal issues such a mental health and wellbeing,

If you have any questions, our Student Support and Information Administrator will be able to help you or signpost you with such things as:
  • General information
  • Internet access and general IT issues
  • Course-related issues
  • Student safety
  • Student identity cards and replacements
  • Financial difficulties
  • Access to specialist services
  • Appointment bookings with Institute Service Managers or specialist teams.

Visit us:
Monday –Friday 9am until 5pm (outside term time, staffed desk hours will vary)

Call us: 0800 1951799.

Outside normal office hours:

Extended service:
Monday to Thursday: 17:00 to 20:00

Saturday and Sunday 10:00 to 13:00

Call us on:
01782 294751 



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